Artificial Intelligence
When businesses are thinking about the use of Artificial Intelligence, they often think of Large Language Models (LLMs) or Agentic AI. Both of which work in different ways, providing a range of benefits to improve productivity and efficiency throughout your business, but can equally pose issues for those trying to implement them if not adequately strategised and managed.
Using AI Safely, Securely and Profitably
The problem most small- to medium-sized businesses face is that they believe professional artificial intelligence tools and solutions are too expensive for their needs and instead use standard consumer tools. However, many do not know that these consumer artificial intelligence tools (such as LLM's like ChatGPT and Google Gemini) train their models on the data provided to them by default, often meaning people and businesses are handing over potentially highly sensitive data can then be used by these models, and by in turn could be returned as results for other users outside of the business. This presents a significant data security problem, meaning businesses providing these AI LLM tools with their business data are likely in breach of GDPR and other industry regulations.
The good news is that professional artificial intelligence tools, which only access data within your business and do not share it with others or train their models, are readily available, and when set up and managed effectively, can actually be more effective and productive for your business without enterprise-level costs and provide real return on investment.
At TwentyFour IT Services, our team work with businesses to tailor their use of AI to perfectly meet their needs, whether through professional tools such as Microsoft Copilot or other custom-built AI and Automation solutions that enhance their workflows, improve productivity, and support their business growth. Beyond this, we look at your broader business growth goals to ensure that any solution will provide value and grow with you!
How can AI help my business?
Artificial Intelligence delivers the most outstanding value when built on your own business data, securely stored within your Microsoft 365 tenancy or a broader cloud environment. When your data is structured, governed, and protected, AI can surface insights, reduce manual workloads, and support better decision-making across teams.
AI can assist with tasks such as summarising documents, analysing trends, responding to customer enquiries, forecasting demand, and providing contextual information at the point of need, either directly in papers or even in your emails. The key is ensuring that AI and the people who use these tools have access only to the data they are authorised to use.
At TwentyFour IT Services, we focus on preparing your environment before introducing AI. This includes reviewing data storage, permissions, retention and compliance, alongside implementing strong Identity and Access Management. By combining Conditional Access, Privileged Identity Management and Privileged Access Management (PIM & PAM), we ensure that sensitive information remains protected while still enabling your users to use Artificial Intelligence to work effectively for your teams.
Automation vs AI
Automation and AI are often discussed together, but they solve different problems and are most effective when used together within your business environment.
Automation is designed to follow predefined rules. It excels at repetitive, predictable tasks such as approvals, notifications, data entry and system integrations.
Do you do the same task more than 2-3 times in a week? Likely, that task can be automated, either entirely or partially. Automation improves consistency, reduces errors and frees up staff time.
AI introduces intelligence and adaptability into automation solutions. It can interpret language, recognise patterns, and provide recommendations based on data rather than just the fixed rules that automation follows. AI is ideal where additional judgment, interpretation or context is required.
At TwentyFour IT Services, we work with businesses to identify where automation alone will deliver immediate efficiency gains, and where AI can add further value, or even where they can work alongside each other to provide a holistic approach to improving your business efficiencies. The aim is always to enhance your business productivity without unnecessary complexity or risk.
Microsoft Copilot: How can it help your business?
Microsoft Copilot brings AI directly into the tools your teams already use, including Outlook, Word, Excel, Teams and SharePoint. Unlike consumer AI tools, Copilot works within your Microsoft 365 tenancy, respecting existing permissions, compliance policies, and security controls to ensure that no one can access anything they shouldn't.
Copilot can draft emails and documents, summarise meetings, analyse spreadsheets, create presentations and help users find information faster. Crucially, it only accesses data that the user is already permitted to see.
TwentyFour IT Services ensures Copilot is deployed securely and effectively. This includes data classification, SharePoint and OneDrive permission reviews, and implementing Identity Access Management with PIM and PAM to protect privileged accounts. We also provide user training and adoption support, ensuring Copilot delivers measurable productivity improvements rather than becoming an underused licence.
Industry Examples
Warehousing and Logistics
AI can support demand forecasting, stock management, route optimisation and incident reporting. When integrated with warehouse systems and securely stored operational data, AI can help teams respond faster to issues and reduce downtime.
At TwentyFour IT Services, we have designed AI and automation solutions that connect logistics platforms with Microsoft 365, enabling real-time insights while ensuring access to sensitive operational and commercial data is tightly controlled throughout the business through IAM (Identity Access Management) and Privileged Access (PIM & PAM) controls.
Legal
Real Estate
Manufacturing
Why choose TwentyFour IT Services for your Business Artificial Intelligence projects?
Every business is different, and there is no "one size fits all approach to Business Artificial Intelligence. At TwentyFour IT Services, we take the time to understand your business, understand the data you need and the data you access, understand your people and your growth goals, and understand your pain points and what you would like to improve on. We design and manage AI and Automation solutions that are secure, scalable and aligned to your business goals to help you succeed.
Contact us to grab a coffee and chat more about your requirements.
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